Safety and Crisis Support
Chaegim uses a three-level crisis detection system on every message.
Level 1 — Distress
Chaegim responds with empathy and gently surfaces support options.
Level 2 — Self-harm
Conversation pauses. Full-screen crisis resources shown. Cannot dismiss for 5 seconds.
Level 3 — Immediate risk
Same as Level 2 plus anonymised event logged for annual reporting.
Chaegim is not a crisis service. If you are in immediate danger, contact emergency services.
Crisis lines by country
| Country | Service & Number |
|---|---|
| Australia | Lifeline 13 11 14 |
| United States | 988 Suicide and Crisis Lifeline |
| United Kingdom | Samaritans 116 123 |
| New Zealand | Lifeline 0800 543 354 |
| Canada | 1-833-456-4566 |
| South Africa | SADAG 0800 567 567 |
| Worldwide | findahelpline.com |
Accountability Buddy — what buddies see
If you have been invited as an accountability buddy, you will receive weekly summary emails containing only goal-progress information. You will never see the content of private conversations, crisis events, or any sensitive session data.
Buddy summaries are generated automatically and reviewed by AI to ensure no sensitive information is included before sending.
If you do not wish to receive these emails, you can unsubscribe, end the relationship, or request deletion of your data at any time via the link in any email you have received. See our Privacy Policy for full details.
Regulatory compliance
Chaegim is designed to comply with California SB 243 (Intimate Partner Violence AI Safety Act) and equivalent obligations in other jurisdictions. This includes mandatory crisis detection on every message, immediate surfacing of crisis resources, and annual anonymised reporting of crisis events.
Chaegim is also compliant with the Australian Privacy Act 1988 and the General Data Protection Regulation (GDPR).
Age policy
Chaegim is strictly an 18+ service. Age is verified at onboarding via date of birth. Users under 18 are blocked immediately and no account is created. This restriction is enforced on every platform: iOS, Android, and web.
Annual reporting
Chaegim maintains anonymised crisis event logs for annual safety reporting.
Contact
For safety concerns: safety@chaegim.com