Privacy Policy
Last updated: March 2026
What data we collect
We collect your email address, date of birth, country, and the content of your conversations with Chaegim. We also store memory objects derived from your conversations, and anonymised crisis event hashes where applicable.
How long we retain your data
| Data type | Retention period |
|---|---|
| Conversation transcripts | 2 years |
| Memories | 2 years |
| Crisis events (anonymised SHA-256 hash only, no PII) | 3 years |
| Account data | Until deletion + 30 days |
| Buddy messages and summaries | Until relationship ends or buddy requests deletion |
| Pending data deletion requests | Processed within 30 days |
How we use your data
We do not sell your data. We do not use your data to train AI models.
Your data is used solely to provide the Chaegim service — to power conversations, build memories, track commitments, and generate accountability insights.
Accountability Buddy feature
If a Chaegim user invites you as their accountability buddy, we will store your email address and first name in order to send you weekly summary emails on their behalf. These summaries contain only goal-progress information — never the content of private conversations.
As a buddy, you have the following rights at any time:
- Unsubscribe from emails — stop receiving weekly summaries without ending the relationship.
- End the relationship — be removed as a buddy entirely. The user will be notified.
- Delete all your data — permanently delete all messages and summaries associated with your email address. This also ends the relationship.
All three options are available via the unsubscribe link in every email, or by contacting privacy@chaegim.com.
Your rights
You can export all your data at any time from Settings.
You can delete your account at any time. Data is removed within 30 days of account deletion, except for anonymised crisis event hashes which are retained for 3 years for safety reporting purposes.
If you are a buddy (not a Chaegim account holder), you can manage your preferences or request data deletion via the link in any email you have received, or by emailing privacy@chaegim.com.
Third-party services
Chaegim uses Anthropic (Claude) for AI responses, ElevenLabs for voice synthesis, Supabase for data storage, Resend for email delivery, and Stripe for payment processing. Each provider operates under their own privacy policy. We share only the minimum data necessary to provide the service.
Cookies
Chaegim uses essential cookies to keep you signed in, and optional analytics and performance cookies to improve the product. You can manage your cookie preferences at any time. See our full Cookie Policy.
Governing law
This Privacy Policy is governed by the Australian Privacy Act 1988 and applicable international privacy law, including the GDPR where applicable.
Contact
For privacy enquiries: privacy@chaegim.com